For publishing purposes, mainly I’ve been using Amazon Createspace (print division) and Amazon KDP (e-books) for distribution. These two were merged recently and not much has changed other than the fact you don’t have to fill in tax info and log in twice. Some past receipts have gone missing, but other than that, the transition has been quite flawless. Creating a title for publishing has been great on Amazon. There is no charge for uploading, you keep what you earn minus fees. If the print book comes damaged, they will offer to re-print another copy.
Some of my indie publishing friends have gone with both Amazon and Ingram Spark because they want the most out of distribution. Amazon distributes to limited venues and although Amazon captures 60% of the market, the other 40% is still land worth venturing into.
The site Ingram Spark has gone through many changes lately since I visited a few years ago out of curiosity. They provide very detailed manuals on how to publish and upload files. They have a live chat and telephone customer support system during office hours. However, it costs $25-49 to upload a title and for every revision it will cost $25. There used to be an annual fee of $12 per title, but I believe that has been dropped now. Regardless, I had high hopes for Ingram given they are a giant distributor and supposedly more “professional” for publishing than Amazon.
Last night I tried to set up a title for both print and e-book distribution on Ingram Spark to try out their service. The first snag was the software on the website not allowing me to save the book title. The title “Trump Utopia of Dystopia” has no funny characters, so I was surprised at this happening. After the 10th try of pressing enter, something happened and I was allowed to go to the next page. This hope was false because I would hit other errors on the worldwide rights page and ISBN page. No matter what I did, the page would’t move on. I renamed the title to draft and tried again, only to be stuck on the title error once more. After numerous attempts and running into the same errors over and over, I gave up and went to bed because their customer service hotline was closed.
Waking up, I called them first thing and told them what happened. They asked what browser I was using. I said I tried chrome, explorer and safari. The person on the line advised me to download firefox. So I did and behold, firefox didn’t work either! After calling them back, they sent an email saying tech support will get back to me (unknown about timeline). They mentioned that the issue was trying to use the print/e-book uploading option. Apparently if you upload just print or e-book it’s fine. There is a bug in the code to do both print and e-book at the same time and they it’s been happening after their last software update.
In comparison, Amazon’s software has been fairly flawless for me. Their print and e-books are separate processes with the option to link both onto the product page later. The only time I’ve had a mental breakdown with publishing on Amazon is due to formatting but it’s nothing to do with their software not working.
I am on the fence about using Ingram Spark. If their tech people ever contacts me perhaps I will try again. However, my time is worth something and with tons of things to do, the price of putting up with flawed software might not be worth it in the end for me.