Presto tried to charge me $4000 for a $40 transaction!

Presto is an electronic payment system that replaces tickets, tokens, passes and cash on local transit systems in Toronto, Hamilton and Ottawa. It’s a little green card which you load up with digital cash to pay for your fare. Similar systems have existed in the US and Asia for many years, so we are a bit behind in Canada! In Hong Kong you can use the Octopus fare card at many convenient stores and other merchants.

I’ve never had an issue reloading the Presto card with my credit card…until last week. When I tried to load $40, the machine charged me $4000! I didn’t know what happened initially. After entering my credit card pin number, the screen flashed red and a message told me that the transaction didn’t go through and that I should check the receipt. I was expecting the receipt to tell me that my pin number was incorrect. Instead, it showed an attempted charge of $4000! My credit card company had rejected the charge automatically. Whew!

presto-warning

Since there were many receipts scattered all over the floor near the Presto machine, I guess the moral of the story is to look at your receipt! Also, checking your credit card statements once in a while is a good idea in this age of digital thefts and mistakes!

Update Jan 30/17 – I had tried to contact Presto via phone but couldn’t talk to an agent after pressing multiple menu options. In the end, the machine voice said that I had to go to a customer service desk in person. Other option was to email, which I did. Presto sent an automatic email saying they will contact me within 5 business days. Will see…

Update #2 Jan 30/17 – a Toronto Star reporter contacted me since he was curious about my receipt, so I sent him a copy of the original one for verification. Here’s the article he wrote. A few hours later Sing Tao daily rewrote the article in Chinese!

 

 

 

 

 

 

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